Privacy Policy

Last updated: February 12, 2026

WaterDamageHelp247 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Chat conversations: Messages you send through our AI-powered chatbot, including details about your water damage situation, location, and contact preferences.
• Phone calls: Phone numbers used to contact our service, call duration, and call metadata for quality assurance and tracking purposes.
• Cookies and tracking technologies: We use cookies, pixels, and similar technologies to analyze website usage and improve our services.
• IP address and device information: Your IP address, browser type, operating system, and device identifiers collected automatically when you visit our site.

How We Use Your Information

We use the information we collect to:

• Connect you with licensed water damage restoration specialists in your area.
• Improve our services, website performance, and user experience.
• Analyze usage patterns to optimize our content and service delivery.
• Comply with legal obligations and enforce our terms of service.

Third-Party Services

We work with the following categories of third-party service providers:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site.
• Advertising partners: We use Google Ads and other advertising platforms to reach potential customers. These partners may use cookies and similar technologies to serve ads based on your prior visits to our website.
• Call tracking: We use call tracking services to measure the effectiveness of our marketing campaigns and to route calls to appropriate restoration specialists. These services may assign dynamic phone numbers and record call metadata.

AI Disclosure

Our website features an AI-powered chatbot and may use AI-powered voice agents to assist you. These tools are designed to help assess your water damage situation and connect you with human restoration specialists. Please be aware that:

• The chatbot and voice agent are AI-powered and not human operators.
• Conversations with the chatbot may be stored and analyzed to improve service quality.
• The AI does not provide professional restoration advice; it is designed to gather information and facilitate connections with licensed professionals.

Call Recording Disclosure

Calls made through our service may be recorded for quality assurance, training, and compliance purposes. By placing a call through our website, you consent to the potential recording of that call. If you do not wish to be recorded, please inform the representative at the beginning of the call.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our website.
• Advertising cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Chat conversation data is retained for up to 90 days. Call records and metadata are retained for up to 2 years for compliance and quality assurance purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of the sale or sharing of your personal information, targeted advertising, or certain profiling activities.
• Correction: Request correction of inaccurate personal information.

To exercise any of these rights, please contact us using the information provided below.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@waterdamagehelp247.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.